In the Tata Group, there are four airlines: Air India, Air India Express, AIX Connect, and Vistara, a Singapore Airlines joint venture. In the last year, Tata Group took control of Air India.

Air India has announced its plans to use ChatGPT, an AI chatbot developed by OpenAI, in its operations. The airline has invested around $200 million in upgrading its IT system and making other processes digitally advanced. ChatGPT is expected to enhance the customer experience on Air India’s website by providing quick and accurate responses to customer queries. The AI chatbot is also expected to replace paper-based practices, such as manual pricing with algorithm-based software.

In order to better engage with customers, the airline is deploying new technology systems, such as modernizing its website and mobile app, creating a user-friendly notifications system, implementing a ChatGPT-driven chatbot, and in-flight entertainment system, and offering customers a 24/7 customer service portal.

Passenger service and departure control systems, sales systems, engineering management systems, turnaround management systems, fuel management systems, and sustainability systems are some of the systems Air India is modernizing for operational improvements.

The Indian aviation sector is increasingly relying on digital technology and AI to optimize everyday operations   ChatGPT is an advanced language model that has taken the world by storm. It has been used for generating song lyrics, new business ideas, and even webinar abstracts. The AI chatbot promises to solve the integration of people and systems, making it an ideal tool for next-generation e-commerce users.

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