MyGov today announced that citizens will now be able to use the MyGov Helpdesk on WhatsApp to access the Digilocker services. This includes creating and authenticating their Digilocker account, downloading documents such as PAN card, driving license, vehicle registration certificate, among others, all on WhatsApp. It is a major initiative, to make Government services accessible, inclusive, transparent and simple.
WhatsApp users across the country can use the chatbot by simply sending ‘Namaste or Hi or Digilocker’ to the WhatsApp number +91 9013151515.
Offering Digilocker services on the MyGov Helpdesk is a natural progression and a step towards providing citizens with simplified access to essential services via WhatsApp’s easy and accessible platform, said Abhishek Singh, MyGov CEO, President and CEO NeGD, MD and CEO Digital India Corporation (DIC) of the government.
MyGov Helpdesk, will now offer a suite of services for integrated citizen support and efficient governance, starting with Digilocker services. The new service will enable citizens to access the following documents with ease and convenience, from the safety of their homes.
PAN card
Driving License
CBSE Class X Passing Certificate
Vehicle Registration Certificate (RC)
Insurance Policy – Two Wheeler
Class X Marksheet
Class XII Marksheet
Insurance Policy Document ( Life and Non life available on digilocker)
With almost 100 Million+ people already registered on Digilocker and 5 Billion+ documents issued till date, the service on WhatsApp will digitally empower millions by helping them access authentic documents and information, right from within their phones. This is in line with the vision of PM Shri Narendra Modi to streamline and improve delivery of public services.”